Below, new and returning patients can find information about our Victoria dental clinic's policies, payment options and more.
What to Expect as a New Patient
We all know that going to the dentist is a great investment in your oral health and your general well-being, but knowing what to expect as a new guest at Dental On Fort will help you have a relaxed experience.
We look forward to welcoming you to our practice and being given the opportunity to exceed your expectations of what a dental experience is all about.
Your First Appointment: Comprehensive Exam
As a new guest of our practice, we would like to reserve one hour of time with each patient to meet with Dr. Bjornson.
During this appointment, Dr. Bjornson will complete a comprehensive exam of your mouth and ensure any questions or concerns are addressed regarding your oral health.
Please Note: A New Patient Exam is subject to a $50 (child) and $85 (adult) consultation fee.
Your Follow-up Appointment: Hygiene & X-Rays
After your first appointment, a separate appointment will be scheduled for you to be seen by a member of our Hygiene Team and your teeth will be cleaned in addition to x-rays being updated.
Teeth cleaning and X-rays are part of a complete program of oral hygiene that is required in order to become a new patient at our practice.
Become a New Patient
Are you looking for a dentist in Victoria? Dr. Bjornson and his team are proud to welcome new patients to our dental clinic. Contact our New Patient Coordinator to book your first appointment.
Payment & Insurance
Your treatment plan will always include a breakdown of all applicable fees, and we will inform you of all costs before treatment is commenced. Charges are payable at the time of service.
The team at Dental On Fort is here to help you navigate your options for payment and insurance claims.
We will submit all insurance claims for you and are participating providers in most major dental insurance plans.
We will help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not been paid within 30 days.
We accept payment by direct deposit from your insurance company, e-transfer, cash, debit, Visa or MasterCard.
Support for Anxious Patients
For patients who feel anxious about visiting the dentist, Dr. John and his team are here to help you relax during your appointments.
We will go at your pace and ensure you're comfortable so you can focus on getting the dental care you need.
Frequently Asked Questions & Answers
Here are some frequently asked questions our patients have about our office and dental services.
- Are you accepting new patients?
What do I need to bring to my first appointment?
When coming to Dental On Fort for your first appointment, we ask that you bring your current insurance plan and, if possible, your medical history for our review.
When should I arrive for my first appointment?
With your comfort in mind, we suggest arriving at our office 15 minutes prior to your appointment.
You may be asked to complete or update a medical history form or update your insurance information.
Out of respect for our patients, we do our very best to run on time and late arrival will lessen treatment benefits.
What is the cost of a new patient exam?
Each New Patient Exam is subject to a $50 (child) and $85 (adult) consultation fee.
What if I have a dental emergency?
If you are an existing patient of Dr. John’s please call our office as soon as you determine that you have a dental emergency. We will be glad to work you in to our schedule if you have a dental emergency during regular business hours.
If you have an emergency after hours, over the weekend and during holidays please call our office for instructions.
What is the cancellation and missed appointment policy?
A missed dental appointment presents problems for all of us. For you, a missed dental appointment causes a delay in treatment that was recommended to help improve your dental health.
If you need to cancel an appointment please contact our office at least 2 full business days in advance.
Failure to cancel or reschedule the appointment within 2 full business days of the scheduled appointment time will result in a fee for a missed appointment, charged to the patient.
What hours are you open throughout the week?
Our office is open during the following hours:
- Monday:08:00 am - 04:00 pm
- Tuesday:08:00 am - 04:00 pm
- Wednesday:08:00 am - 04:00 pm
- Thursday:08:00 am - 04:00 pm
Do you accept dental insurance? And how does it work?
Yes. If you have a dental insurance plan, we will take care of all the paperwork so that you will be reimbursed for all benefits to which you are entitled.
We can electronically submit paperwork to your insurance company on your behalf. Our staff also sends treatment plans for pre-authorization by your insurance provider to determine what your plan will specifically cover.
What if my insurance only covers cleaning every 9 months?
Insurance policies differ in what's covered. The '9-month rule' refers to how frequently you can have a recall exam, polish and fluoride. However, this doesn't mean that you will not be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleeding.
How often should I see a dentist?
Depending on how diligent you are about your at-home care, the condition of your smile and your risk of cavities, the recommendations we provide for your preventive treatments may vary.
We recommend clients with existing conditions (gum disease, untreated cavities, frequent new cavities, root exposure, etc.) come in more frequently than those with healthy mouths and few restorations.
To help minimize the risk of further damage or decay, patients who are considered to be 'at-risk' of developing oral health issues may be recommended to see a dentist every three or four months.
For clients with healthy smiles, we recommend visiting the dentist every six months.
Why are regular dental appointments necessary?
Most importantly, to prevent serious health problems. New research indicates that tooth decay and gum disease are related to much more serious health issues such as heart disease, oral cancer, and diabetes. Through scheduled visits, we will assess and track the changes in your oral health so that you will always have the peace of mind of a clean and healthy mouth.
If we catch an issue early, we can minimize the damage to your tooth, to your heath, to your smile, and to your wallet.
In what kind of situation would I need x-rays?
X-rays (also referred to as radiographs) help our dental professionals to detect problems we can't see by simply using a mirror to look into your mouth. They help see beneath gum tissue and between teeth.
Using X-rays, we can see the absence (or presence) of teeth in your mouth (including things like missing permanent teeth, impacted teeth, the position of your wisdom teeth and more), as well as the level of bone in your jaw, and whether it has deteriorated due to missing teeth or advanced periodontal disease.
Abscesses, cysts and calcified arteries (which can lead to a stroke) can also be seen with X-rays.